Customer Excellence at Macarne
Experience the difference with Macarne's unique approach to customer service. Our commitment to a first-time-right philosophy ensures seamless service delivery and some of the highest first-line resolution rates in the industry. We are dedicated to providing exceptional support that meets your needs quickly and effectively.
Custom Configurations
Network setups tailored to your specific needs.
Dedicated Support
24/7 expert assistance through direct channels.
Scalable Solutions
Flexible services that grow with your business.
Individualized Attention
At Macarne, we offer personalized network solutions tailored to your specific needs. This includes custom configurations, expert advice on optimal locations, and flexible pricing options to match your requirements.
Tailored Account Care
Upon your first contact, a dedicated account manager will be assigned to oversee your account. They ensure that all your requests are handled efficiently and that your network services are optimized to meet your goals.
Trial Deployments
We understand the importance of testing before committing. That’s why we offer trial deployments, allowing you to experience our IP Transit, Ethernet, or BGP optimization services in any location with no limitations.
Direct Support Channels
You’ll have a personal Slack channel with 24/7 access to technical support. This dedicated channel serves as a single point of contact for all your network-related queries, ensuring quick and effective communication.
In-House Expert Support
Our in-house support team is dedicated to ensuring your network remains fully operational. Whether you need assistance with routing optimization or network configurations, our experienced engineers are here to provide expert guidance.
In-House Support
Macarne's in-house team provides comprehensive assistance to ensure your network runs smoothly. From sales inquiries to troubleshooting and on-site field support, our specialized teams are here to deliver the high-quality service you need.
Sales & Support Team
Our Sales and Technical Support team is your first point of contact, offering expert guidance on service configurations and account management to ensure a smooth and efficient experience.
- 24/7 Customer Assistance
- Support via Multiple Channels
- Fast Service Delivery
- Human Interaction, No Bots
Network Engineers
Our Network Engineers optimize network performance, resolve complex routing issues, and ensure seamless service delivery, working tirelessly to keep your connectivity at its best.
- Expert Routing Adjustments
- Continuous Performance Monitoring
- Proactive Network Optimization
- Support via Multiple Channels
Field Technicians
Our Field Technicians specialize in network hardware. They manage the setup of physical network components, maintain and manage cable connections, conduct regular infrastructure maintenance, and provide on-site technical support to keep your network hardware functioning flawlessly.
- Network Hardware Setup
- Cable Management & Connectivity
- Regular Infrastructure Maintenance
- On-Site Technical Support
Preparing for the Unexpected
We understand that network issues can happen, which is why we're always ready. Whether it's troubleshooting latency, optimizing routing, or managing bandwidth, our team is equipped to handle any scenario with speed and efficiency, ensuring minimal disruption to your operations.
Latency Issue Resolution
If you encounter latency issues, our network engineers will work to find optimal routing paths, typically resolving issues within 24 hours.
Routing Optimization
Our team specializes in BGP routing optimization to enhance your network’s performance, ensuring efficient data flow and reducing potential bottlenecks.
Network Redundancy
We provide robust network redundancy solutions to ensure minimal downtime and maintain consistent service availability in any scenario.
Scalable Bandwidth Solutions
Our experts help you manage and scale bandwidth to meet your growing needs, ensuring your network can handle increased demand without interruption.
Personalized Billing Plans
Here’s how we make things simpler: our flexible billing options are designed to
fit your needs, giving you ease and control over your network expenses.
Aggregated Billing
Simplify your financial management with Macarne’s aggregated billing, combining multiple network services into a single, easy-to-manage invoice for clarity and convenience.
Bundle Offers
Take advantage of our bundle offers, designed to meet your network needs while providing cost savings. Whether you need multiple connections or high-volume bandwidth, we tailor packages to suit your budget.
Custom Payment Plans
We offer flexible payment schedules tailored to your cash flow and business needs, allowing you to manage costs effectively without compromising on network performance.
Flexible Contract Options
Our flexible contract options are designed to grow with your business. Scale your network services as your demands change, ensuring your infrastructure remains agile and adaptable.